Privacy policy

Your account

When you create an account, Pitch stores your first name, email address, a hash of your password, and the dates for your trial. You confirm that you are at least 18. Pitch does not require a phone number or a date of birth to open an account. If you add them later, Pitch also stores your last name, phone number, niche, and date of birth, plus the catalogs you choose and your email signature. Pitch uses your name and email to sign you in and to run the product. If you add a phone number, Pitch may use it to contact you about your account, from +1 646 656 4536, and may later use your name, email address, and phone number to introduce you to paid work, as described below. A date of birth, if you add one, is used only to confirm that you are at least 18. Pitch does not show your date of birth to brands or to anyone offering you work.

Agencies and other products

Pitch may later share your name, email address, and phone number with agencies, and with other businesses using Pitch, so they can offer you paid work through the platform. That sharing is for your benefit. A business that can reach you can offer a job you would otherwise have to find yourself. Pitch does not share your date of birth, password, or Gmail messages for this, and Pitch does not sell these details. This sharing does not happen until that part of Pitch is available. Email contact@pitchtobrands.com if you want Pitch to stop sharing your contact details, or to delete the account.

Payment

Pitch reads the IP address of the connection to choose which currency to show for the monthly and yearly price: US dollars, pounds, euros, or Australian dollars. That address is not stored. If you subscribe, Stripe processes the card and the billing address. Pitch stores the Stripe customer id and subscription id for the account. Pitch does not store the card number.

Media page, scans, and contacts

Pitch stores the social handles you add and the public profile details it can read from those pages. When you scan another creator, Pitch reads public posts and saves the brands those posts point to. Contact lookup reads public brand pages and saves an email address when one is published there. Drafts you write stay on your account until you edit or send them. Pitch does not send an email until you choose to send it.

If you upload screenshots of your insights, Pitch sends those images to be read for the audience and performance figures on each channel of your media kit. The images are not kept after those fields are filled in. Nothing from a screenshot is stored until you save the kit.

Google user data

Connecting Gmail is optional. If you connect it, Pitch asks Google for your Google account email address, permission to send mail from that Gmail account, and permission to read mail. Pitch uses read access only for the threads started by mail you sent from Pitch.

Pitch uses that Google data to:

• send the message you wrote, from your Gmail, when you click send
• read replies in those threads and show them to you
• save the reply text, the thread id, and a short summary on that brand
• label a reply as interested, not interested, out of office, or the wrong person
• draft a response you can edit, and send it from your Gmail only when you click send
• email your account address when a new reply looks interested
• check those same threads during the day for a new reply

Pitch stores this on its own server, for your account: the Gmail address you connected, a token that lets Pitch reconnect until you disconnect, the thread id, the reply text Pitch has already read, and the summary of that thread. Attachment files are fetched from Gmail when you open them. They are not kept as a separate file library.

To write the summary on a thread, label the reply, and draft a response for you to edit, Pitch sends Google's Gemini API an excerpt of the recent messages in that thread, including attachment file names. The excerpt is used only to produce what is shown to you. Pitch does not use Google user data to develop, improve, or train generalized AI or machine-learning models.

Pitch does not sell Google user data. Pitch does not use it for advertising, credit, or lending, and does not share it with other creators. People who operate Pitch do not read your mail unless you ask for help with your account, reading it is required to secure the service, or the law requires it.

Pitch's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

On the Account page you can disconnect Gmail. That revokes Pitch's access and deletes the stored connection token. Mail you already sent, and replies already saved on your brands, stay in your Pitch account until the account is deleted.

How sensitive data is protected

Security procedures are in place to protect the confidentiality of Google user data and the other sensitive data stored for an account. Pitch uses encryption, and limits who can reach that data.

• The site and every connection Pitch makes to Google, including Gmail and Gemini, use HTTPS, so the data is encrypted in transit.
• Account records, the Gmail connection token, thread ids, and saved reply text are stored on an encrypted disk. The database is encrypted at rest.
• Passwords are stored only as a salted hash. Pitch does not store the password itself.
• The sign-in cookie is sent only over HTTPS, and page scripts cannot read it. It identifies the signed-in account and expires after 30 days unless you sign out sooner.
• A signed-in account can open only its own records. The Gmail token is used only to reconnect that account until you disconnect it.
• Access to the servers that hold this data is limited to the people who operate Pitch. Those people do not read your mail unless you ask for help with your account, reading it is required to secure the service, or the law requires it.

Pages you open, and errors

While you are signed in, Pitch stores which pages you open and the date, on its own server. Pitch also counts pages opened by visitors who are not signed in, clicks on a free-trial link, the first time a signup form is used, and a trial that is actually created. For that count it keeps the page address, the date, a random id in a cookie named pitch_site, the ad link labels from the address (including an ad click id), and the country of the connection grouped as the UK, the US, or other. It does not keep the words typed into the signup form, the password, the date of birth, the phone number, or the email. The cookies last 180 days. The random id is deleted after 90 days. Page totals are kept. This is how Pitch sees which pages were opened and whether a visit became a trial. It is not sold, and it is not used to build an advertising profile. The page address and the fact of a click or a completed trial can also be sent to Meta when ad measurement is on, as described below. The form contents are not sent to Meta.

If a page fails, Pitch sends the error message, the page address, and a technical trace to Sentry so the failure can be fixed. That report does not include your password, your card number, or the contents of your Gmail.

Advertising measurement

Pitch loads Meta's measurement script on pitchtobrands.com so visits from Instagram and Facebook ads can be measured. Meta may set a cookie and receive the page address. After a confirmed account, a confirmed 7-day subscription trial, or a confirmed paid subscription, Meta also receives that this happened, and the subscription price and currency when Pitch has them. Pitch does not send Meta your password, date of birth, phone number, email, or Gmail. Opt out below if you do not want this measurement in this browser. You can turn it back on from the same place.

Account emails

Pitch can email you about discovering brands and finishing a pitch, a few quiet days, or a summary you choose. Those reminders are off unless you tick the box at signup or turn them on under Account, then Notifications. A summary and product tips stay off until you choose them. Accounts created before this choice are left as they were. Password resets, reply alerts, and support messages are separate. Each optional note links to a page where you can turn it off without signing in.

Contact form

If you leave your name and email on the contact page, Pitch sends them to Klaviyo so Pitch can email you about the product. You can unsubscribe in those emails. A message you write is sent to contact@pitchtobrands.com.

How long it is kept

Pitch keeps account data while the account exists. Email contact@pitchtobrands.com to ask for the account and the data stored with it to be deleted. The random id used to count visitors is removed after 90 days. Page totals do not identify a person.